Recruitment firms that the United Bank for Africa employs to hire staff for its Customer Fulfilment Centre (CFC) in Lagos State have yet to pay the salaries of at least 10 employees sacked in early April, FIJ has gathered.
FIJ earlier reported on April 6 how some employees wrote an anonymous email to the bank’s management, complaining about how Uzoamaka Onyeka, head of the UBA CFC, and Oluchi Akaeme, CFC unbound unit manager, insulted and harassed them.
The bank then withdrew access to its servers from the employees it suspected were behind the report and tasked security personnel with keeping them off company grounds. What followed were exit interviews with the hirers and termination letters.
While UBA kicked them out on April 4, the hirers did not tell them they were being let go, and one served them backdated termination letters that read April 7, 2025, after several days of probe.
ICS Outsourcing Limited, Tribest Corporate Support, Strategic Outsourcing and C & I Outsourcing are four recruiters that FIJ learnt had terminated staff contracts.
Although ICS issued a termination letter and paid the contractually bound salary on May 6, staff who got into UBA through other recruiters say they have yet to receive their due.
FIJ quizzed these former staff. “No, they have not paid us anything,” they said.
FIJ saw the entry-level contracts of some of the sacked employees. While they have all moved to more permanent contracts, the probation contracts state that the company would pay staff upon termination unless they are found guilty of infractions.
On Thursday, FIJ called all four recruiters. ICS was the only recruiter who answered the phone call. They said they could not comment on details of the contract.
United Bank for Africa (UBA) is widely recognised as a leading bank in both Nigeria and Africa. UBA has a significant presence in Nigeria, with over 45 million customers and 25,000 employees worldwide.
It is also a pan-African financial institution, operating in 20 African countries and with branches in the US, UK, France, and the UAE.
Story first published by FIJ
