Turkish Airlines says it has collaborated with Google as launch partner of its new Find Hub ‘Share Item Location’ feature, to enhance travel experiences for guests.
In a statement by the airline’s management on Wednesday in Lagos, the airline said it now accepts Find Hub-generated location links, as part of its official baggage recovery process.
It said this will enable faster and more efficient resolution for guests with misplaced or delayed luggage
The airline explained that through this collaboration, passengers traveling with a Find Hub-compatible tracker tag or network accessory attached to their baggage, can generate a secure location link directly from the Find Hub app.
It said the location would be shared with a Turkish Airlines baggage representative, giving the airline’s teams the precise information they need to locate and return bags with greater speed.
According to the airline, passengers are to simply open the Find Hub app, select their missing item and tap “share item location” to generate a unique, secure URL.
“This link can then be provided to a Turkish Airlines representative, who will be able to view the item’s location as it updates,”it said
The airline noted that the passengers remain in full control throughout, adding that sharing can be stopped at any moment from within the app.
“Links automatically expire after seven days, and sharing is disabled automatically once the item is detected back with its owner.
All location data is encrypted, ensuring that passenger privacy is protected at every step,” it said
The Airline’s Ground Operations Vice President, Mehmet Yıldırım, said that Turkish Airlines continuously invest in cutting-edge, data-driven digital solutions, to enhance an end-to-end travel experience for guests.
“By integrating innovative technologies such as Google’s Find Hub, we are delighted to be among the first global carriers to offer passengers enhanced baggage tracking and recovery capabilities.
“Delivering a faster, more seamless, and more reassuring experience across our network of over 350 destinations worldwide,” he said.
According to him, the partnership demonstrates the Airline’s passenger-first mindset, and its sustained commitment to integrating best-in-class technology.
On his part, Vice President of Engineering, Google, Erik Kay, described Find Hub as a truly unique experience for Android users.
“Thanks to our open ecosystem that gives people the freedom of choice and a crowdsourced network of over a billion devices to help find your lost or misplaced items and devices no matter where they are.
“We are proud to work with partners to help make finding your belongings simple and seamless on Android,” he said.
