Airtel Nigeria has introduced the Airtel Open Network feature, allowing customers to provide real-time feedback on network coverage and call quality to support improvements in its telecommunications services.
The feature enables subscribers to participate directly in the network improvement process by submitting feedback through the MyAirtel mobile application.
To use the service, customers are required to open the MyAirtel App, navigate to the Open Network tab and submit their feedback on their network experience.
According to Airtel Nigeria, the initiative is designed to move beyond conventional customer experience approaches by giving subscribers a more active role in identifying network issues and informing service improvements.
The company said feedback on coverage and call quality would help guide network enhancements, encouraging greater collaboration between the operator and its customers in building a stronger network.
